Cancellation and Refund Policy

This policy covers cancellations and refunds for orders placed with Le Parfume Luxury.

Cancellation

You may cancel an order before dispatch, or within 24 hours of placing the order — whichever is earlier. Write to us at leparfumeluxury@gmail.com with your order reference. Once a parcel has been dispatched, it cannot be cancelled; you may refuse delivery and request a return as below.

Returns

Fragrance is a hygiene-sensitive product. We accept returns only if the bottle is unopened, unused, and in its original sealed packaging, and you contact us within 48 hours of delivery for a damaged, leaking, or incorrect item.

Opened or used fragrances cannot be returned or refunded, except where Indian consumer law requires otherwise (for example, a manufacturing defect).

Refunds

Approved refunds are processed to the original payment method within 5–7 business days after approval. Your bank or card issuer may take additional time to credit the amount.

If we cancel an order because an item is unavailable, we refund the full amount automatically on the same timeline.

How to request

Email leparfumeluxury@gmail.com or use Contact Us with your order number, reason, and photos if the item arrived damaged.